Return and Refund Policy

Standard Return Policy

If you are not satisfied with your purchase, you may return the item(s) free of charge within 30 days of receipt. A refund will be issued for returned items; please note that shipping costs are non-refundable.

Return policies may vary during promotional periods; please review the specific terms and conditions of the promotion before placing your order.

For returns or exchanges of Junctionaio products purchased from other authorized retailers, please contact the retailer directly.

Return Process (Excluding Black Friday and other promotional events)

For all returns, please contact help@zealcraftate.com to obtain a return label. Please include your order number and the details of the item(s) you wish to return in your email; we will advise you on the next steps upon receipt.

Damaged Items

If you receive a damaged item, please email help@zealcraftate.com with a photo of the damaged item and your order number, using "Damaged" as the email subject. Please submit this notification within 14 days of receiving your order.

Items Not Received

If you have not received your complete order, please email help@zealcraftate.com with the subject line "Missing Item" and include your order number.